Blocked withdrawal
Blocked withdrawal at Casinia: what to do?
In short
Withdrawal time stated by Casinia: up to 3 business days. Before that time, a “pending” withdrawal is normal.
Identity verification: KYC on withdrawal. Missing, illegible or rejected documents are one of the main causes of a pending withdrawal.
An active bonus whose wagering (x35 deposit + bonus) is not complete can block the withdrawal, or even cancel it.
Recourse: support (24/7 live chat, Email). No licence has been identified for this casino: there is no known authority to appeal to.
Causes to check at Casinia
The published data on this casino that most often explains a pending withdrawal:
- Withdrawals
-
Up to 3 business days
- Proven
- Terms and conditions for “Withdrawals” at Casinia (opens in a new tab)
- Withdrawal limit
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€500 per day
- Proven
- Terms and conditions for “Withdrawal limit” at Casinia (opens in a new tab)
- Minimum withdrawal
- €10
Active bonus: what your withdrawal depends on
- Max cashout
-
Capped at 10 times the bonus
Free spin winnings capped at €50 (up to 50 free spins) or €100 (beyond that).
- Proven
- Bonus terms for “Max cashout” at Casinia (opens in a new tab)
Deposit only
- Paysafecard
- Neosurf
- CashtoCode
These methods can be used to deposit but cannot receive withdrawals: plan another method to collect your winnings.
Even without systematic KYC, a casino can request documents at any time, particularly before a large withdrawal.
Unblocking a withdrawal, step by step
- Check the withdrawal status in your account (pending, being processed, rejected) and note the date of your request.
- Compare it with the stated time: up to 3 business days. Before that time, be patient.
- Check that your identity has been verified (KYC on withdrawal): send the documents requested, legible and up to date.
- If a bonus is active, check that its wagering is complete (x35 deposit + bonus) and that you never exceeded the maximum bet (€100).
- Request an amount between the minimum (€10) and the limit (€500 per day).
- Check that the method you chose accepts withdrawals: at this casino, these methods are for deposits only: Paysafecard, Neosurf, CashtoCode.
- Crypto withdrawal: check the receiving address and network; once the transaction has been sent, track it with its ID (hash).
- Contact support (24/7 live chat, Email) with the withdrawal ID and ask in writing for the exact reason for the wait.
- Keep a record: screenshots of the balance and the request, emails, transaction ID.
- No reply after the stated time: send a written complaint to support. No licensing authority is identified: stop depositing and document everything.
- Do not gamble the pending amount again: cancelling a withdrawal in order to play again is the classic trap.
Contacts and recourse
- Support
-
24/7 live chat, Email
- Proven
- FAQ / help centre for “Support” at Casinia (opens in a new tab)
- Licence
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No licence identified
- Proven
- Official casino website for “Licence” at Casinia (opens in a new tab)
If the casino offers to cancel the pending withdrawal, do not do it in order to play again: the amount becomes available for betting again and can be lost.
Frequently asked questions
Why is my withdrawal at Casinia pending?
Withdrawal time stated by Casinia: up to 3 business days. Before that time, a “pending” withdrawal is normal. Identity verification: KYC on withdrawal. Missing, illegible or rejected documents are one of the main causes of a pending withdrawal. An active bonus whose wagering (x35 deposit + bonus) is not complete can block the withdrawal, or even cancel it.
How long should you wait before worrying at Casinia?
At least the stated time: up to 3 business days. After that, contact support in writing.
Do you need to verify your identity to withdraw at Casinia?
No identity verification at sign-up according to the terms we checked: it is requested when you withdraw.
Can a bonus block a withdrawal at Casinia?
An active bonus whose wagering (x35 deposit + bonus) is not complete can block the withdrawal, or even cancel it. Maximum cashout with the bonus: capped at 10 times the bonus.
What can you do if Casinia does not release my withdrawal?
Recourse: support (24/7 live chat, Email). No licence has been identified for this casino: there is no known authority to appeal to. No reply after the stated time: send a written complaint to support. No licensing authority is identified: stop depositing and document everything.
Everything about Casinia
- Casinia full review
- Casinia: sign-up, verification and first deposit
- Casinia: bonus and promo code
- Casinia: withdrawal times, limits and methods
- Is Casinia legit?
- Is Casinia available in your country?
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