Blocked withdrawal
Blocked withdrawal at Mega Dice: what to do?
In short
Withdrawal time stated by Mega Dice: up to 1 day. Before that time, a “pending” withdrawal is normal.
Identity verification: KYC on withdrawal. Missing, illegible or rejected documents are one of the main causes of a pending withdrawal.
An active bonus whose wagering (x35 bonus) is not complete can block the withdrawal, or even cancel it.
Recourse: support (24/7 live chat, Email), then the authority that issues the licence (Tobique Gaming Commission) if it handles player complaints.
Causes to check at Mega Dice
The published data on this casino that most often explains a pending withdrawal:
- Withdrawals
-
Up to 1 day
The terms and conditions state 1 to 3 business days after verification; the FAQ announces about 5 minutes on average and 24 hours at most.
- Proven
- FAQ / help centre for “Withdrawals” at Mega Dice (opens in a new tab)
- Withdrawal limit
-
€5,000 per day
- Proven
- FAQ / help centre for “Withdrawal limit” at Mega Dice (opens in a new tab)
- Minimum withdrawal
- €25
Active bonus: what your withdrawal depends on
- Wagering
-
x35 bonus
Welcome offer: the bonus is released in 10% instalments, each one after bets totalling 6 times the deposit. General bonus terms: x35 bonus.
- Proven
- Bonus terms for “Wagering” at Mega Dice (opens in a new tab)
- Max cashout
-
Capped at 10 times the bonus
- Proven
- Bonus terms for “Max cashout” at Mega Dice (opens in a new tab)
Even without systematic KYC, a casino can request documents at any time, particularly before a large withdrawal.
Unblocking a withdrawal, step by step
- Check the withdrawal status in your account (pending, being processed, rejected) and note the date of your request.
- Compare it with the stated time: up to 1 day. Before that time, be patient.
- Check that your identity has been verified (KYC on withdrawal): send the documents requested, legible and up to date.
- If a bonus is active, check that its wagering is complete (x35 bonus) and that you never exceeded the maximum bet (€5).
- Request an amount between the minimum (€25) and the limit (€5,000 per day).
- Check that the method you chose accepts withdrawals: some methods are for deposits only.
- Crypto withdrawal: check the receiving address and network; once the transaction has been sent, track it with its ID (hash).
- Contact support (24/7 live chat, Email) with the withdrawal ID and ask in writing for the exact reason for the wait.
- Keep a record: screenshots of the balance and the request, emails, transaction ID.
- No reply after the stated time: send a written complaint to support, then to the licensing authority (Tobique Gaming Commission).
- Do not gamble the pending amount again: cancelling a withdrawal in order to play again is the classic trap.
Contacts and recourse
- Support
-
24/7 live chat, Email
- Proven
- FAQ / help centre for “Support” at Mega Dice (opens in a new tab)
- Licence
-
Tobique Gaming Commission (licence active until 16 Oct 2027)
- Proven
- Regulator register for “Licence” at Mega Dice (opens in a new tab)
If the casino offers to cancel the pending withdrawal, do not do it in order to play again: the amount becomes available for betting again and can be lost.
Frequently asked questions
Why is my withdrawal at Mega Dice pending?
Withdrawal time stated by Mega Dice: up to 1 day. Before that time, a “pending” withdrawal is normal. Identity verification: KYC on withdrawal. Missing, illegible or rejected documents are one of the main causes of a pending withdrawal. An active bonus whose wagering (x35 bonus) is not complete can block the withdrawal, or even cancel it.
How long should you wait before worrying at Mega Dice?
At least the stated time: up to 1 day. After that, contact support in writing.
Do you need to verify your identity to withdraw at Mega Dice?
No identity verification at sign-up according to the terms we checked: it is requested when you withdraw.
Can a bonus block a withdrawal at Mega Dice?
An active bonus whose wagering (x35 bonus) is not complete can block the withdrawal, or even cancel it. Maximum cashout with the bonus: capped at 10 times the bonus.
What can you do if Mega Dice does not release my withdrawal?
Recourse: support (24/7 live chat, Email), then the authority that issues the licence (Tobique Gaming Commission) if it handles player complaints. No reply after the stated time: send a written complaint to support, then to the licensing authority (Tobique Gaming Commission).
Everything about Mega Dice
- Mega Dice full review
- Mega Dice: sign-up, verification and first deposit
- Mega Dice: bonus and promo code
- Mega Dice: withdrawal times, limits and methods
- Is Mega Dice legit?
- Is Mega Dice available in your country?
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