Blocked withdrawal
Blocked withdrawal at Turbowins: what to do?
In short
Withdrawal time stated by Turbowins: 1 hour to 5 days. Before that time, a “pending” withdrawal is normal.
Identity verification: KYC on withdrawal. Missing, illegible or rejected documents are one of the main causes of a pending withdrawal.
An active bonus whose wagering (x30) is not complete can block the withdrawal, or even cancel it.
Recourse: support (24/7 live chat, Email), then the authority that issues the licence (Anjouan) if it handles player complaints.
Causes to check at Turbowins
The published data on this casino that most often explains a pending withdrawal:
- Withdrawals
-
1 hour to 5 days
- Third-party source
- Third-party review site undated source
- KYC
-
KYC on withdrawal
- Third-party source
- Third-party review site undated source
- Withdrawal limit
-
€4,000 per day
- Third-party source
- Third-party review site undated source
- Minimum withdrawal
- €20
Active bonus: what your withdrawal depends on
- Wagering
-
x30
- Third-party source
- Third-party review site source dated 14 Oct 2026
- Max bet
-
€5
- Third-party source
- Third-party review site undated source
- Max cashout
-
Capped at 10 times the bonus
- Third-party source
- Third-party review site undated source
Deposit only
- Visa
- Mastercard
- Flexepin
These methods can be used to deposit but cannot receive withdrawals: plan another method to collect your winnings.
Even without systematic KYC, a casino can request documents at any time, particularly before a large withdrawal.
Unblocking a withdrawal, step by step
- Check the withdrawal status in your account (pending, being processed, rejected) and note the date of your request.
- Compare it with the stated time: 1 hour to 5 days. Before that time, be patient.
- Check that your identity has been verified (KYC on withdrawal): send the documents requested, legible and up to date.
- If a bonus is active, check that its wagering is complete (x30) and that you never exceeded the maximum bet (€5).
- Request an amount between the minimum (€20) and the limit (€4,000 per day).
- Check that the method you chose accepts withdrawals: at this casino, these methods are for deposits only: Visa, Mastercard, Flexepin.
- Crypto withdrawal: check the receiving address and network; once the transaction has been sent, track it with its ID (hash).
- Contact support (24/7 live chat, Email) with the withdrawal ID and ask in writing for the exact reason for the wait.
- Keep a record: screenshots of the balance and the request, emails, transaction ID.
- No reply after the stated time: send a written complaint to support, then to the licensing authority (Anjouan).
- Do not gamble the pending amount again: cancelling a withdrawal in order to play again is the classic trap.
Contacts and recourse
- Support
-
24/7 live chat, Email
- Third-party source
- Third-party review site source dated 10 Apr 2026
- Licence
-
Anjouan (not verified in the regulator’s register)
No. ALSI-142311005-FI2 according to third-party sites
- Third-party source
- Third-party review site undated source
If the casino offers to cancel the pending withdrawal, do not do it in order to play again: the amount becomes available for betting again and can be lost.
Frequently asked questions
Why is my withdrawal at Turbowins pending?
Withdrawal time stated by Turbowins: 1 hour to 5 days. Before that time, a “pending” withdrawal is normal. Identity verification: KYC on withdrawal. Missing, illegible or rejected documents are one of the main causes of a pending withdrawal. An active bonus whose wagering (x30) is not complete can block the withdrawal, or even cancel it.
How long should you wait before worrying at Turbowins?
At least the stated time: 1 hour to 5 days. After that, contact support in writing.
Do you need to verify your identity to withdraw at Turbowins?
No identity verification at sign-up according to the terms we checked: it is requested when you withdraw.
Can a bonus block a withdrawal at Turbowins?
An active bonus whose wagering (x30) is not complete can block the withdrawal, or even cancel it. Maximum cashout with the bonus: capped at 10 times the bonus.
What can you do if Turbowins does not release my withdrawal?
Recourse: support (24/7 live chat, Email), then the authority that issues the licence (Anjouan) if it handles player complaints. No reply after the stated time: send a written complaint to support, then to the licensing authority (Anjouan).
Everything about Turbowins
- Turbowins full review
- Turbowins: sign-up, verification and first deposit
- Turbowins: bonus and promo code
- Turbowins: withdrawal times, limits and methods
- Is Turbowins legit?
- Is Turbowins available in your country?
- Alternatives to Turbowins: the casinos that come closest
Blocked withdrawals: comparable casinos
- Blocked withdrawal at Felicebet: what to do?
- Blocked withdrawal at BetFury: what to do?
- Blocked withdrawal at Mega Dice: what to do?
